Cory Scott Roberson

 

Professional Summary:

Ten plus years of Project/IT Management experience in the communications field and eight years in wireless. Experienced working in Switches, NOCs, Satcom, Cellular, LAN/WAN, Wireless, Voip, Telecom, PBX/ Voice Migration and IT/Networking infrastructure. Managed up to fifteen technicians directly, fifteen teams and up to forty plus individuals and teams indirectly. These management roles covered updating upper management and directors, tracking processes, data protection, deliverables, milestones, creating and managing budgets, technical issues, making improvements to streamline processes in and out of the field, vendor negotiations, remote management, and management of multiple projects and a host of other tasks. Excellent analytical skills. Eight years engineering experience in several different areas; including circuit design, RF, network designs, upgrades and reconfigurations.

 

Technical Summary:

Risk Management, Financial Management, Logistic, Process Improvement, Reporting, Presentation, Facilitation, Team Leadership, PSAP, RSSI, Network, Ticket, Microwaves, T1 Circuits, VPN, VOIP, PBX, Routers, Switches, RF Networks, Presentation, PBX Migration, Lan/Wan Infrastructure, Disaster Recovery, Pos Systems, Video Conferencing, Tunneling, Security, Coax, Low Voltage, T-1s, Nokia, Ericsson, Cisco, Troubleshooting, Site Reports, Purcells, Aironet, OC-1, OC-3, SONET, Quality Assurance, DAS, Cellular, Repeater

 

 

Education:

Certified in RF principle and Theory (Active)

Certified in Anritsu Certification (Active)

Certified in PIM Certification (Active)

Certified in Basic IT Concepts I & II (Active)

Certified in Cisco IOS 11.3: Router Configuration Basics (Active)

Certified in Cisco IOS 11.3: Scalable Internetworking (Active)

Certified in Cisco LAN Switching Fundamentals (Active)

Certified in Technical Support: PC Configuration I & II (Active)

Certified in Technical Support: PC Diagnostic and Repair, (Active)

Certified in Technical Support: Safety and Preventive Maintenance (Active)

Certified in Windows NT 4.0: Getting Started and Windows NT 4.0: Up and Running (Active)

 

Detailed Experience:

 

Employer: Blue Systems Integration, (FTE), Oahu, HI, October 2012 to September 2013

Project Manager

With Blue Systems Integration I provide the customer with the best product by hiring and training the best quality techs and giving the tools needed to be successful.  I resolve any and all issues that arise in the field so that team can focus on the task at hand and not have external distractions. My role as a PM is to ensure the customer has the finished product that was requested if not better. Project Planning including resources, financial, risk, quality control, logistics, time, project closure and completion. Attending meetings with customer and with my teams to make sure that nothing is delaying the progress of the project. Updating and sending reports to customer. Maintaining project budget and cutting waste, Continue update and streamline the process and job as needed, Conducting site walks and visits, providing troubleshooting support, providing tech support

Environment: Risk Management, Financial Management, Logistic, Process Improvement, Reporting, Presentation, Facilitation, Team Leadership, Vendor management, Technical Support

 

Employer: Orin USA

Client: Parson/Ericsson (Contract), State Wide, HI June 2012 to Jun 2013

Field Technician (UMTS/LTE)

Manage and coordinated efforts of other techs as well as multiple vendors to ensure the tasks a hand were complete correctly and in accordance with Ericsson Standards, Technical support: Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities, Scheduling integrations, and troubleshooting efforts, call test with emergency services, travel for me and other techs in market, Responsible for other Duties/Projects as assigned by business management as needed. Call testing, psap sim test, Integration, reconfigurations and troubleshooting issues that include build/configuration, Troubleshooting software issues, RSSI issues, script issues, spectrum issues and hardware issues.

Environment: Process Improvement, Scheduling, Business Management, Vendors, Costumer Service

 

Employer: Glotel/T-Mobile (Direct/Contract), State Wide, HI Mar 2012 to August 2013

Field Engineer (UMTS/LTE/GSM)

Project management: Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested.  Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician, Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements. Responsible for other Duties/Projects as assigned by business management as needed. Call testing, PSAP, Prepped sites for modernization, Cleared alarms and issue that were unresolved at the time of migration, making recommendations and implementing those changes to improved network performance. Troubleshooting of Microwaves Shots, Manage and coordinated efforts of other techs as well as multiple vendors to ensure the tasks a hand were complete correctly and in accordance with Ericsson Standards. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.   

Environment: Vendors, PSAP, RSSI, Network, Ticket, Microwaves, Process Improvement, Costumer Service

 

Employer: Global Technology Corporation, (FTE), State Wide, HI April 2011 to March 2012

Project Manager/Engineer

Driving the business by building relationships with existing customer and new customers. Network design, budgeting, building presentations for client and making presentation for customer, Integration, Migration, maintaining, troubleshooting, and building communication networks including Cisco production, PBX, servers, fiber terminations, and campus RF Networks. Planning, Designing, and implementation of new locations infrastructure as well as improving existing locations. Developed processes for tracking circuits, circuit history and trend analysis, Provides technical support for IT, Telecom, Server, and Help Desk groups. Support includes: T1 Circuits, Fiber, Servers, Routers, Switches, PBX, pos systems, video conferencing, tunneling, VPN, VOIP, and security. Handles vendor bids and project management from cradle to grave, Contingence planning for network crashes and disaster recovery

Environment: Customer Service, Network, Process Implementation, T1 Circuits, VPN, VOIP, PBX, Routers, Switches, RF Networks, Presentation, PBX Migration, Network Infrastructure, Disaster Recovery

 

Employer: Lenox Inc (Direct, Contract), Nation Wide, January 2009 to April 2011

Project Manager/Sr Technical Support

Planning, designing, and implementation of new locations infrastructure as well as improving existing locations. Developed processes for tracking circuits, circuit history and trend analysis, Provides technical support for IT, Telecom, Server, and Help Desk groups, Support includes, T1 Circuits, Fiber, Servers, Routers, Switches, PBX, Pos Systems, Video Conferencing, Tunneling, VPN, Voip, And Security. Handles vendor bids and project management from cradle to grave. Contingence planning for network crashes and disaster recovery, Network upgrade planning.  Lenox will be going through a network overhaul changing vendors and service providers.  This project will be over the next 2 to 3 years and approx. 5 million dollars.

Environment: T1 Circuits, Fiber, Servers, Routers, Switches, PBX, Pos Systems, Video Conferencing, Tunneling, VPN, Voip, Security

 

Employer: CSI/Ericsson (Contract, 1099), State Wide, HI May 2011 to January 2012

Field engineer

Provide accurate status and progress updates as requested. Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on Process Improvements related to maintenance and repair activities. Assists in creation of scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician. Responsible Projects as assigned by business management as needed. Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives.  Manager troubleshooting efforts; scheduling towers, civil crew, NIC support, PSAP testing and travel for myself and EFI team

Environment: Network, Process Improvement, Troubleshooting, RSSI, Management, Scheduling

 

Employer: T-Mobile (FTE), Miami, FL June 2009 to June 2011

Business Analyst / Field Technician II

Reporting business Analysis to higher management overlooking the scope of the project. Provided input on process improvements related to maintenance and repair activities. Assisted in the infrastructure of the project, method / statement of procedure, and helpful tools working closely with cross-functional teams. Training, gathering data and business requirements to stay current on existing and new systems and products, to grow skills. Also responsible for other Duties/Projects as assigned by business management as needed, Developed new standard that will be implemented in the near future that will lessen repair and troubleshooting time. Coordinated team as well as multiple vendors. Preformed optimization of the network including cluster improvement, spectrum clearing/analyzing, monitoring network perform, tracking trends, proposing new site, booster locations and customer complaints. Provides technical support within and occasionally outside immediate team.

Environment: Process Improvement, Vendors, Cross-Functional Team, Network, Tracking Trends,

 

Employer: Networkers MSB

Client: T-Mobile, (Contract), Miami FL January 2009 to June 2009

Field Manager/Integrator

Installing Modules, cabling, T-1s, troubleshooting, commissioning, and integration of 3G Nokia BTS

Installation of and Trouble shooting of LMU, Creating Scripts, Completing site reports for each site

Worked with FCOAs, and Purcells cabinets, Tilts, TMA upgrades and Optimization, Quality Assurance

Environment: T-1s, 3G Nokia BTS, troubleshooting, site reports, Purcells Tilts, TMA, Quality Assurance.

 

Employer: Wavsys

Client: T-Mobile, (Contract), Miami FL April 2008 to November 2008

Miami, Fl

Field Manager/Integrator

Installing Modules, cabling, T-1s, troubleshooting, commissioning, and integration of 3G Nokia BTS, Completing site reports for each site, Worked with FCOAs, and Purcells cabinets, Team Lead for Tilt and TMA upgrades, Quality Assurance, Optimization, Daily Scheduling and making changes as need to fit the most up to date goals, Coordinated efforts involving, techs, vendor, landlord, and others, Site Surveys

Environment: T-1s, 3G Nokia BTS, Troubleshooting, Site Reports, Purcells Tilts, TMA, Quality Assurance, Schedule, Vendor.

 

Employer: Westower/T Mobile (FTE), Miami, FL, January 2008 to April 2008

Integrator/Lead Tech

Installing Modules, cabling, T-1s, troubleshooting, commissioning, and integration of 3G Nokia BTS. Filling out site reports for each site, Worked with FCOAs, and Purcells cabinets

Environment: Fcoas, Purcells, Cabling, T-1s

 

Employer: Northwest Electric (FTE), Warminster, PA April 2007 to November 2007

IT Manager/Site Foreman

Responsible for managing the Installation and Troubleshooting of Data, Telecommunication, Coax and Low Volt Systems.  Manage Technicians Including Writing Reviews, Scheduling, and Training. Responsible for creating and updating diagrams, spreadsheets and tracker, Read and updates/correcting diagram and blue prints on a daily basis, Installation of hardware and software. Terminates all data and telecom equipment including patch panels, 66 blocks, and 110 blocks, Vics Blocks, RJ 45, RJ 11, and Fiber. Managing Nortel PBX system and Wireless access points, Managing Emergency call and smoke system including installation and trouble shooting of its emergency computer network, Use Fluke test set, butt set, fox and hound (tone generator and amplifier), punch down tools, and a host of other equipment on a daily basis. Site Surveys, Coordinated efforts involving, techs, vendor, and others. Ordering and managing supplies and equipment

Environment: Coax, Low Volt, Troubleshooting of Data, PBX system, Wireless,

 

Employer: EXI

Client: Cingular, (Contract), Boston, Ma/ Baton Rouge, La June 2006 to January 2007

Integrator/Installer

Commissioning, integration, troubleshooting Nokia BTS equipment (Ultra sites and Metro sites) including powering of the BTS. Installation of Power Plants, Site installation and de-installation of Nokia BTS cabinets (indoor and outdoor), Troubleshooting Nokia equipment and T-1 issues, Daily Reports and Electronic Site Folders, Site Delivery and Site Surveys.

Environment: T-1 issues, Daily Reports, Electronic Site Folders, Site Delivery, Site Surveys.

 

Employer: MLC

Client: Cingular (Contract), Greensboro, NC April 2006 to June 2006

Integrator/Installer

Commissioned and Integrated Nokia BTS sites, Site installation of Nokia BTS cabinets, Installation of Power Plants, and removal of existing equipment. RF cabling and testing, Troubleshooting Nokia equipment and T-1 issues, Daily Reports and Electronic Site Folders and Site Surveys

Environment: T-1 issues, Daily Reports, Electronic Site Folders, Site Delivery, Site Surveys.

 

Employer: Glotel

Client: Cingular, (Contract), Philadelphia, PA May 2005 to August 2005

T-1 Tester

Wire, test, and troubleshoot new T-1 line for Cingular. Able to use variety models of T berd, Fireberd, and other test equipment, Daily Reports including wiring details, test time, tests completed, etc

Assisting the Integrators with Technical support, installation, configuration testing, and final integration with Nokia BTS. Working with a variety of Switches, Network Operation Center, Cell technicians, and Telecommunication companies to test and troubleshoot new T-1, Making RJ45 terminations and RJ45X

Making wire wrap connections on DSX panels, Troubleshooting NIU/demarcs and incoming Telco lines

Opening trouble tickets for Telco line, Used the following test patterns for testing all 1’s and 0’s and qrss, Running T-1’s to necessary equipment, Rerunning T-1’s from demark to shelter as needed and Responsible for training co-workers

Environment: T berd, Fireberd, Switches, Network Operation Center, Cell, RJ45

 

Employer: United States Air Force (FTE) Biloxi, Mississippi; Omaha Nebraska 2001-2005

3C251 Duty Controller

Established reliable communication links for military & civilian personnel, the Joint Chief of Staff and the President. Configuration, implementation and maintenance of the following cryptographic equipment: KG 175 Taclane, KG 194 A & C, KG 94, KG 95, KG84, KIV 7, KIV 19, KIV 19A, KG 83, STU, STU IIIR, AN/CYZ-10, KYK 13, KYK 15 and KOI 18. Configuration of workstations, including Sun Solaris systems and user terminals, Configuration, implementation and maintenance of Cisco switches, hub, bridges, and router including both IOS and COS operation systems, Setup networks including fabrication of RJ 45, RJ11, RS232, RS449, RS530 and other interfacing cables as needed, Implementation and maintenance of a muti-million dollar fiber and wireless networks, which included secure and non-secure communication for a Joint Service Operation. Journeyman level experience setting up, troubleshooting, keeping detailed trouble records, and maintaining secure and non-secure voice, data and video conference communication circuits LAN and WAN utilization. Controlled and manned remote sites from a primary location. Experience with many types of troubleshooting equipment including: Fireberds, fox & Hound, test tone. Sets, and many other communication test sets, transmission test sets, breakout boxes, and cable testers.

Experience with the following systems: Timeplex and Time View systems, Integrated Digital Network Exchange (IDNX), and Analog/Digital Network Exchange. Utilize multiplexing equipment: FCC 100, FCC 99 FCC 98 and RC28D. Wiring with distribution frames. Intermediate, demark frames, punch down blocks, and Homaco Blocks. Surveying sites, maintaining, running and removing cables. Creating detailed circuit and wiring diagram along with circuit history files. Experience with modems, CSU/DCU, digital/analog patch panels and numerous amount of other equipment which involves setup, configuration and maintenance. Responsible for taking shift briefings, managing shifts of 4 to 6 people. Completed a supervisory training class. Served as training manager for several projects and systems. Created and implemented testing and training procedures, Utilizes all available resources to learn how to overcome outages that involve new or unusually problems or situations, Experience coordinating troubleshooting efforts with myself, co-workers, users, maintenance faculties, and commercial vendors. Conducted briefings for user, supervisors, and upper management personal to bring those indicial up to speed: with current trouble call, current statues, fix actions and suggestion to help prevent reoccurring problems. Also Responsible for managing many projects ranging for commission/decommissioning of circuits and systems. Projects ranged in size from local area to worldwide. Finished 18 month station training in 22% of the allotted time, enabling myself to be nominated to go TDY. Was sent to fill a craftsman position 6 months after completing training.

Environment:  Large scale project management, WAN, LAN, OC-1, OC-3, Fiber, IDF, MDF, Network, Cable Management, Security, Microwave, Interference resolution, SDH,PDH, ATM, Help Desk, New Product Support, Calibration, Remote management, digital, analog, trainer,  interface fabrication, Wireless, Reconfigurations, Logistics, Switch, NOC, Cisco, Aironet, Bridges, Satcom